FAQ
ORDERS
How do I know my order was received?
You'll get a confirmation email with your order summary at the address used at checkout.
Can I cancel or change my order?
The cancellation window is still being confirmed. Final policy details will be available before checkout.
SHIPPING
How long does shipping take?
Processing and delivery times are not confirmed yet. Final policy details will be available before checkout.
How can I track my order?
When tracking is available we send the tracking link to your order email.
What happens if my package is delayed?
We'll help follow up with the carrier. Final policy details will be available before checkout.
RETURNS
Can I return my hat?
The return window is pending confirmation. Final policy details will be available before checkout.
How do refunds work?
Refunds are issued to the original payment method. Exact timing is pending. Final policy details will be available before checkout.
Can personalized products be returned?
The rule for personalized products is pending confirmation. Final policy details will be available before checkout.
PRODUCTS
How do I choose my size?
S/M fits 54–57cm, L/XL fits 58–61cm. One Size is adjustable.
How should I care for my hat?
Spot clean with cold water and mild soap, air dry, and avoid machine washing or tumble drying.
Will sold-out products return?
Some styles restock; limited drops are numbered runs and usually do not return.
ACCOUNT
Do I need an account to order?
No — guest checkout works. An account saves addresses, wishlist and order history.
How can I view previous orders?
Open the Account section and check the orders area.